Understanding Your Bill

Understanding Your Bill
#TermDefinition
1Account Numberthe 14-digit number assigned to you the customer (6-digit) and your premise (8-digit)
2After Due Date Paythe amount that will be owed, including 5% interest, if you do not pay by the due date
3Amount Duethe amount owed if you pay by the due date
4Balance Forwardthe balance from prior billing periods that is added to the current charges
5Basic Chargemandatory operational and maintenance fees
6Billingprevious billing period balance
7Billed Consumptionyour electrical usage multiplied by the electrical rate and the multiplier
8Billing Datewhen the bill was produced
9Billing Typethe type meter read; RE is an actual read from the meter, ES is an estimated read
10Connectionthe charges incurred for setting up a new account
11Credits/Adjustmentspayments or charges on the account that impact the balance
12Current Chargesamount due from the current billing period
13Current Charges Duethe date by which the total amount due must be paid
14Current Readthe amount of electricity read from your meter on the read date
15Current Read Datethe date your meter was read
16Daysnumber of days between the previous and current read date
17Deposit Returnedwhen the account is closed the deposit paid is returned to the customer
18Due Datethe date by which the total amount due must be paid
19Loans Interestthe interest paid on your bike or energy retrofit loan
20Loans Principalloan payment less interest
21Loans Paymentthe payment amount of interest plus principal
22Meteryour meter number is a unique identifier associated with the electric meter at your home
23Multiplieris used for meters measuring electric services greater than 200amps when the consumption is too large to be registered by the meter. It is typically used for large residential or commercial accounts
24NSF$25 service fee for insufficient funds to pay the total amount due (non-sufficient funds)
25NSF Chargereturned payment charged back to the account for insufficient funds
26Paymenttype of payment made; ‘other’ is in-person, ‘preauthorized’ is an automatic bank withdrawal, ‘remcon’ is an online payment, and ‘paymentus’ is an online payment through the Hydro Portal.
27Penalty Charge5% interest charged if payment is received after the due date
28Previous Balancethe balance owing on the previous electrical bill
29Previous Readthe amount of electric consumption measured the last time your meter was read
30Previous Read Datethe date the electric meter was previously read by the meter reader
31Rate Codethe code of the approved and current annual electricity rate
32Reconnect Feethe fees charged for disconnecting your meter for non-payment
33Service Addressthe address where the electric meter is located
34Solar Creditthe annual credit applied to those customers who have subscribed
35Usagethe amount of electrical energy used between previous and current read
36Unitsthe unit of measure of electricity (kWh, kVA, etc.)
37Upper Portiondetach this portion of your bill and return it with your payment
38Messagethis area of the bill is for account messages
39Chartthe chart shows your electric usage history of the last year


Got Questions?

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  • General Inquiries: 250-352-8240
  • Bills/Moving: 250-352-8206
  • Outages: 1-877-324-9376

How do I Pay?

Here are your options...
  • Preauthorized Payment
  • Online at the Hydro Portal
  • Online through your Bank
  • In Person at your Bank
  • In Person at City Hall
  • 24h Lock Box at City Hall