How often am I billed, and how do I pay?

There are three simple ways to pay your bill:

  • Pre-Authorized Payment (PAP) from your bank account on the first or fifteenth of each month, customers can make payments based on actual usage, or an amount based on an average of consumption over the last twelve months
  • Through regular online banking
  • In person at City Hall

If payments are not received on time, penalties will be applied. If your payment is not received within 30 days, you will receive an Overdue Notice with a penalty. If payment has not been received after 45 days from the initial bill, a Disconnect Final Notice will be sent, which allows for payment to be made within 5 days. If payment is still not received at this point, service will be disconnected.

All City of Nelson Hydro meters are read bimonthly. With close to 10,000 meters in the city, the reading of the meters is done in cycles. The number of days in your billing period may vary based on these cycles. Each billing period will be roughly 60 days and you will receive your bill approximately one week after your reading has been taken. If you believe that there may be issues with your reading, please contact a Nelson Hydro Customer Service Representative at 250-352-8206, Monday to Friday from 8:30 a.m. to 4:30 p.m.

Show All Answers

1. Moving in, moving out: what do I do?
2. How much advance notice do I need to open, close or transfer an account?
3. New house construction or electrical service upgrade: where do I start?
4. How often am I billed, and how do I pay?
5. What causes power outages, and will I be notified?
6. What do I do if the power goes out?
7. What do I need to know about trees, branches, and power?
8. Electrical emergency and safety: what should I know?
9. I want to locate the buried wires and electrical cables on my property. What should I do?
10. What should I do if I damaged an electrical cable while I was working in my yard?