Nelson Hydro customers can now pay their bills online through the account portal. You will need a copy of your bill that includes your Account and Customer numbers to register.
Click on the Online Account Portal graphic or here to register, pay your bill or learn more about your consumption.
To learn more about the Nelson Hydro Online Account Portal, check out the FAQs.
Where can I find my Account and Customer numbers on my Nelson Hydro bill?
You can find your Customer and Account number on the top right-hand side of your hydro bill. Please note that the “Account Number” is the first 8 digits and the “Customer Number” is the 6 digits after the dash.
Alternate Payment Methods:
Contact Nelson Hydro for information on setting up a pre-authorized or equalized payment plan.
At City Hall, payment can be made by cash, debit, credit card or cheque.
The City offers a 24 hour drop box located at the front of City Hall.
At Your Bank
Pay your hydro electric bill at most banks and credit unions.
Pay through your financial institution's online banking system.
When adding Nelson Hydro as a payee, we are listed as 'Nelson Electrical' or 'Nelson, City Electrical'